Terms and Condition

Welcome to Heartale (accessible at heartale.aalingam.com). This website is owned and operated by Aalingam – A Customised Gifting Solutions, owned by Saurabh Bhardwaj.

By accessing or using this website and our services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Heartale

Heartale is a customised gifting platform offering personalized products, services, and experiences based on customer preferences and inputs. All products are created on a made-to-order basis unless stated otherwise.

2. Use of the Website

By using this website, you confirm that:

• You are at least 18 years of age or accessing the website under parental/guardian supervision.
  
• You will use the website only for lawful purposes.
  
• You will not misuse the website, interfere with its security, or attempt unauthorized access.
  

3. Customised Products & Accuracy of Information

Since Heartale specializes in customized gifts:

• Customers are responsible for providing accurate text, images, dates, and other customization details.
  
• Heartale is not responsible for errors resulting from incorrect information submitted by the customer.
  
• Once an order is confirmed, changes may not be possible.
  

4. Orders & Payments

• All orders are subject to acceptance and availability.
  
• Prices listed on the website are subject to change without prior notice.
  
• Payments must be made in full at the time of placing the order.
  
• We reserve the right to cancel or refuse any order at our discretion.
  

5. Shipping & Delivery

• Delivery timelines are estimates and may vary due to customization complexity, courier delays, or unforeseen circumstances.
  
• Heartale is not liable for delays caused by third-party logistics providers.
  
• Delivery address accuracy is the responsibility of the customer.
  

6. Returns, Refunds & Cancellations

• Customized and personalized products are non-returnable and non-refundable, except in cases of manufacturing defects or damage during transit.
  
• Any issues must be reported within 24 hours of delivery along with clear photos/videos.
  
• Refunds (if approved) will be processed to the original payment method within a reasonable timeframe.
  

7. Intellectual Property

All content on this website, including but not limited to:

• Text
  
• Images
  
• Designs
  
• Logos
  
• Graphics
  

is the intellectual property of Aalingam – A Customised Gifting Solutions and Heartale, unless otherwise stated. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Content

By submitting any content (text, images, reviews, or feedback), you grant Heartale a non-exclusive, royalty-free right to use such content for marketing, promotional, or operational purposes.

You confirm that the content submitted does not violate any third-party rights.

9. Limitation of Liability

Heartale shall not be liable for:

• Indirect, incidental, or consequential damages
  
• Loss of data, profits, or business
  
• Emotional distress arising from the use or inability to use our services
  

Our total liability, if any, shall not exceed the amount paid by the customer for the specific order.

10. Third-Party Links

This website may contain links to third-party websites. Heartale has no control over and assumes no responsibility for the content, policies, or practices of such external sites.

11. Termination

We reserve the right to suspend or terminate access to the website or services without prior notice if these Terms & Conditions are violated.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

13. Changes to Terms & Conditions

Heartale reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

14. Contact Information

For any questions, concerns, or support, please contact:

Aalingam – A Customised Gifting Solutions

Owner: Saurabh Bhardwaj

Website: heartale.aalingam.com

Email: heartalebyaalingam