This Shipping & Cancellation Policy applies to all orders placed on Heartale (https://heartale.aalingam.com), owned and operated by Aalingam – A Customised Gifting Solutions, owned by Saurabh Bhardwaj.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Policy

1.1 Order Processing

  • All products offered by Heartale are customised and made-to-order.
  • Order processing typically begins within 1–3 business days after order confirmation and successful payment.
  • Processing time may vary depending on the complexity of customization.

1.2 Delivery Timelines

  • Estimated delivery timelines will be shared at the time of order placement.
  • Delivery timelines are approximate and may vary due to:

    Customization requirements

    Courier partner delays

    Weather conditions

    Public holidays or unforeseen circumstances

Heartale shall not be held liable for delays caused by third-party logistics providers.

1.3 Shipping Coverage

  • We currently ship within India.
  • Delivery availability is subject to serviceability of the shipping address.

1.4 Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned during checkout.
  • Charges may vary based on location, product size, or delivery urgency.

1.5 Incorrect or Incomplete Address

  • Customers are responsible for providing a complete and accurate shipping address.
  • Heartale is not responsible for delays, losses, or non-delivery due to incorrect address details.
  • Re-shipping charges (if applicable) will be borne by the customer.

1.6 Damaged or Missing Products

  • If your order arrives damaged or with missing items, you must notify us within 12 hours of delivery.
  • Customers must share clear images or videos of the package and product to support the claim.
  • Valid claims will be resolved through replacement or refund at our discretion.

2. Cancellation Policy

2.1 Order Cancellation by Customer

  • Orders can be cancelled only before customization or production has begun.
  • Once the customization process starts, cancellation is not allowed.
  • Cancellation requests must be made by contacting our support team immediately after placing the order.

2.2 Cancellation by Heartale

Heartale reserves the right to cancel an order in cases including but not limited to:

  • Unavailability of materials
  • Errors in pricing or product information
  • Incomplete or incorrect customization details
  • Suspected fraudulent activity

In such cases, a full refund will be processed to the original payment method.

2.3 Refunds for Cancelled Orders

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original mode of payment.
  • Bank processing times may vary and are beyond our control.

3. Non-Cancellable Products

  • All customized and personalized products are non-cancellable once production has started.
  • Express or priority delivery orders may not be eligible for cancellation.

4. Contact Information

For shipping or cancellation-related queries, please contact:

Aalingam – A Customised Gifting Solutions

Owner: Saurabh Bhardwaj

Website: heartale.aalingam.com

Email: heartalebyaalingam@gmail.com